Thank you for shopping at Malaturcja Sklep Turecki. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- You have 14 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Certain types of items are exempt from being returned, such as perishable goods (e.g., food items), intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- To initiate a return, please contact us at malaturcja@gmail.com with your order number and details about the product you would like to return.
2. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at malaturcja@gmail.com and send your item to: Nowy Świat 18/20, 00-373 Warszawa.
4. Non-Returnable Items
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
5. Shipping Returns
- To return your product, you should mail your product to: Nowy Świat 18/20, 00-373 Warszawa.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over 75 PLN, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at malaturcja@gmail.com with your order number and a photo of the damaged or defective item. We will work with you to resolve the issue, which may include a replacement or a refund.
7. Contact Us
- If you have any questions about our Refund and Return Policy, please contact us:
- Address: Nowy Świat 18/20, 00-373 Warszawa
- Phone: +48 735 483 638
- Email: malaturcja@gmail.com
Thank you for shopping at Malaturcja Sklep Turecki!
